Refund policy

Last reviewed: 7 October 2026 — proposed terms pending business confirmation

Data Index Time Planning Co., Ltd. (Tax ID 0105463708086) offers paid individual planning sessions. This policy explains refunds, rescheduling, and cancellations.

Eligibility

Refunds apply to session fees you paid directly to us for Personal Time Management and Task Prioritization work. Third-party platform charges are outside our control.

Full refund window

Proposed: Cancel at least forty-eight hours before your scheduled session start time for a full refund of the session fee.

Partial refunds and no-shows

Proposed: Cancellations within forty-eight hours may receive a fifty percent credit toward a rescheduled session within sixty days. No-shows without notice are non-refundable.

Work already delivered

If a written action plan has been delivered and you attended the session, the fee is non-refundable except where required by Thai consumer law or where we failed to provide the agreed service.

Rescheduling

One free reschedule is available when requested at least twenty-four hours ahead, subject to calendar availability.

How to request a refund

Email info@data-index.digital or call +66-76-219-735 with your name, session date, and payment reference. We aim to confirm decisions within five business days.

Refund method

Approved refunds are returned via the original payment method when possible; otherwise by bank transfer in THB.

Deposits

If a deposit is required to hold a slot, it follows the same cancellation windows unless otherwise stated in your booking confirmation.

Exceptions

Force majeure events (severe weather, government orders) may trigger rescheduling without penalty rather than cash refunds.

Business address: 86/2, Chao Fa East Road, 83000 Mueang Phuket, Phuket, Thailand.